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Sanasana FAQ's

FAQ’s - Answers

 

About SanaSana.Com  


SanaSana.com is a socially responsible company that wants to make a positive impact in the lives of orphaned children in Latin America, through the sale of high quality products at discounted prices, accompanied by a caring customer service department and delivering a "worry free" shopping experience.

SanaSana.com is an ecommerce website, designed to help you buy and save on many of the products needed to take care of your family, while knowing that your purchase has the power to contribute to a better tomorrow for a child in need.

The SanaSana Foundation is the heart of SanaSana.com, the core of the company that connects orphanages and foster homes in Latin America with people like you, people who share with us the same dream; the dream to provide abandoned and rescued kids a better tomorrow.

The SanaSana Foundation donates, 100% of professional resources needed to redesign or create from scratch, an optimized website designed by professionals, which includes management, training, marketing and public relations strategies to orphanages and foster homes in Latin America. This TOTALLY FREE sponsorship package, with a value of more than $10,000, represents a strong online presence to these organizations and allows them to reach more families looking for adoptions in addition accessing more donations.

Every purchase contributes to generating the resources required to redesign or create a professional optimized website for orphanages and foster homes in Latin America that serve to connect families looking for adoption and benefactors who want to make direct donations to these organizations and orphanages.

SanaSana.com Products  


YES! SanaSana.com offers Organic products that contain all natural components. Please type “Organic” on the search bar to find all the Organic products that we have available to you.

YES! SanaSana.com offers Eco-friendly products that are great for you and the environment. Please type “Eco-friendly” on the search bar to find all the Eco-friendly products that we have available to you.

YES! SanaSana.com is proud to offer more than 36 brands that don’t test their products on animals. Please type “CrueltyFree” on the search bar to find all Cruelty Free products that we have available to you

SanaSana.com Account  


Sure you can! Just SIGN IN to your account to be redirected to My Dashboard and edit any information that you need to change. Please remember that you can also get to My Dashboard by clicking on Account Login and Manage My account located at the bottom of each page. If you already logged in, please click on My Account located at the TOP of every page.

Once you SIGN IN to your account you will be redirected to My Dashboard, on this page you will have a snapshot view of your account, where you will be able to see your recent orders, contact information, newsletter and address book details. You can also use the direct links of each section located at the left side of the page. Please remember that you can also get to My Dashboard by clicking on Account Login and Manage My account located at the bottom of each page. If you already logged in, please click on My Account located at the TOP of every page.

SanaSana.com Shipping  


Free standard shipping is available on orders over $50.00. Take advantage of this great offer and explore what the SanaSana.com world has to offer.

Within the contiguous U.S., Free standard shipping is available on orders over $50.00.

For our friends in Alaska, Hawaii, Puerto Rico and the Virgin Islands, standard shipping on orders is $9.99 plus additional charges per pound of each item.

Most orders placed by 1 p.m. Monday - Friday arrive within 2 - 7 business days.

Yes we do! For our friends in Alaska, Hawaii, Puerto Rico and the Virgin Islands, standard shipping on any size order (regardless of weight or cost) is just $9.99.

Yes we do! Orders being shipped to FPO, APO and PO boxes are delivered via USPS, or the most convenient carrier.

SanaSana.com does not offer shipment to Canada at this time.

SanaSana.com does not offer International Shipping at this time.

Sure you can! You will receive a shipping confirmation email once your order has been shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order.

If you did not provide us with an email address because your order was placed by phone, please keep your Order Confirmation number readily available from the time of purchase. Our Customer Service representatives will be able to track your package for you, just call SanaSana.com TOLL FREE number 1-866-462-5706, Monday to Friday 8:00 a.m. to 7:00 p.m. EST, chat with us using the button at the top of any page or send us an email to sanasanashipping@sanasana.com.

SanaSana.com Methods of Payment  


SanaSana.com Returns  


SanaSana.com Emails and Communications  


SanaSana.com EXTRA Benefits  


 

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